The Trust’s commitment to client whānau means we want to provide great services, in alignment with our values. If for any reason you are unhappy with us, please let us know.
Your rights as a client of the Trust
You have the right to:
How to raise a concern or make a complaint
Please ensure that you provide your contact details and clearly explain your concern. Our Complaints Officer can assist you with this.
What can you expect after raising a concern or making a complaint?
In addition, advice or assistance can be obtained from the following: